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Hi, – Have you made any changes to your computer prior to the issue? The device comes up with the wrong name in the device manager. This site in other languages x. Thanks, I will give it a try. I can’t even remember any more.

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Hi, – Have you made any changes to your computer prior to the issue? Thanks for marking this as the answer.

Tech support scams are an industry-wide issue where ssci attempt to trick you into paying for unnecessary technical support services. MichaelMaley Replied on April 5, You can follow the question or vote as helpful, but you cannot reply to this thread.

This site in other languages x. I have also looked at several forums for suggestions.

I’d suggest you to follow these steps and check if the issue persists. I can uninstall this virtual drive drive and get my real drive to appear and work, but after shutting the computer down and restarting, the virtual drive re-appears in Device Manager along with my actual drive.


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In reply to MichaelMaley’s post on April 5, How satisfied are you with this response? I have the same question In this case it did not Fix It! The device comes up with the wrong name in the device manager. LemP Replied on April 5, Thanks for your feedback, it helps us improve the site. I am now looking for a way to permanently remove the virtual drive. If you can determine that, then one method of preventing the software from starting on bootup without uninstalling things that might dbd-rom other problems is to download Autorunsfind the entry for the “executable” in the “Logon” tab, and uncheck the box.

It sounds as if you have some sort of virtual drive software installed that reinstalls the virtual CD on boot up. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.

To scan for hardware changes, follow these steps: I did remove the program, but it may have left me with this problem. MichaelMaley Created on April 3, I have talked to a friend who is Microsoft Certified that thinks I will have to get into the registry to solve the problem.


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Neither drive will recognize ddrom type of medium. In reply to Azeez N’s post on April 3, MichaelMaley Replied on April 8, I tried these suggested solutions.

In reply to MichaelMaley’s post on April 3, In reply to LemP’s post on April 5, They do not work. Did this solve your problem? Tell us about your experience with our site. Azeez N Replied on April 3, Sorry this didn’t help.

I have another drive just like it and when I replaced it in my computer, it came up with the same name.

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